Refund policy
Lash Mamis Return & Refund Policy
At Lash Mamis, we strive to provide high-quality products and excellent customer service. Due to the nature of our products, we do not accept returns or issue refunds. However, we are committed to ensuring your satisfaction and addressing any concerns you may have. Please review our policy below:
No Refunds or Returns
- All sales are final. Due to hygiene and safety reasons, we do not accept returns or offer refunds on any of our lash products.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will be happy to provide a replacement for the same item.
- To process your replacement request, please email us at [customer service email] with your order number, a description of the issue, and photos of the damaged or defective product.
Incorrect Items
- If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you at no additional cost.
- To report an incorrect item, please email us at [customer service email] with your order number and a description of the incorrect item received.
Contact Us
- For any questions or concerns regarding your order, please reach out to our customer service team at contact@lashmamis.com. We are here to assist you and ensure your experience with Lash Mamis is a positive one.
Thank you for your understanding and support.
Sincerely,
The Lash Mamis Team